Watch the Singapore F1 in Comfort: Top Hotel Track Views

We stayed at the Pan Pacific Orchard for three nights. Overall, the experience was mixed, with some clear strengths but also significant weaknesses — most notably the breakfast.

Breakfast was by far the biggest disappointment and clearly below the standard one would expect from an upscale hotel. The breakfast area was consistently loud, crowded, and hectic, making it impossible to start the day in a relaxed way. Tables were often not cleaned or set when guests were seated, and clearing them sometimes took quite a while. When they were wiped down, it often felt rushed and superficial rather than properly cleaned.

Service during breakfast was poorly organized. Several waiters were constantly walking around but rarely took orders proactively; we had to actively approach staff to ask for coffee or assistance. On one occasion, we were seated at a table for two with only one chair and had to organize the second chair ourselves, as the staff member who promised to bring one never returned.

The food offering itself was heavily focused on Asian cuisine. There was cheese available, but no sliced cheese at all. Hummus was apparently available as well, but the buffet layout was so illogical that items were hard to find and poorly grouped. For Western guests, many basic options were missing or difficult to locate, including fresh vegetables such as tomatoes or cucumbers. The egg dishes were of low quality, and the coffee was uninspiring and served without much care. On the positive side, there was a good selection of pastries and a wide range of Asian dishes, which may appeal to guests who prefer that style of breakfast. Overall, however, the experience felt more like a busy canteen than a refined hotel restaurant. In our view, the entire breakfast concept would benefit from a fundamental rethinking — for both guests and staff.

The hotel’s location is acceptable, with public transportation reachable relatively quickly.

The rooms are modern and well designed but quite small, with limited storage space. Rooms facing the pool or terrace are visually appealing, but privacy is limited, as people can easily look inside when the curtains are open. A major positive point is the excellent sound insulation — we did not hear any noise from neighboring rooms at all. The blackout curtains, however, do not fully darken the room at the edges, making a sleep mask advisable.

The staff was generally friendly, although the breakfast team appeared clearly overworked and stressed.

The gym is well equipped with modern machines. At the pool, however, sun loungers are permanently reserved by guests without any visible fair-use policy, which significantly limits availability. Additionally, the area on the 18th floor was partially inaccessible due to private events. This was disappointing, as hotel guests are paying for these facilities, and the view from that area is one of the highlights of the property.

Very positive was the room upgrade, as well as early check-in and late check-out through Amex Fine Hotels, all of which worked smoothly and professionally.

Conclusion: The hotel has solid fundamentals — especially in terms of room quality, soundproofing, gym facilities, and certain service aspects. However, the poorly executed breakfast and some management issues noticeably detract from the overall experience.